Who We Are

Rylex operates at Carrer Manuel Vicente Pastor, 21, 03206 Elx, Alicante, Spain. We provide educational programs focused on mobile game marketing strategies, and we're the data controller for any personal information you share with us.

When we say "data controller," it means we decide how and why your information gets processed. Sometimes we work with third-party service providers who process data on our behalf – those are "data processors," and we make sure they follow the same privacy standards we do.

Information We Collect

The information we gather depends on how you interact with us. Here's what we typically collect:

Information You Give Us Directly

• Your name, email address, and phone number when you inquire about our programs
• Billing information and physical address when you register for courses
• Professional background details you share in application forms
• Messages and correspondence you send through our contact forms
• Portfolio materials or project work you submit during programs

Information We Collect Automatically

• Technical data like your IP address, browser type, and device information
• How you navigate our website – pages visited, time spent, links clicked
• Referral sources that brought you to our site
• General location data based on IP address (country and city level)

How We Use Your Information

We only use your data for specific, legitimate purposes. Here's what that looks like in practice:

• Responding to your inquiries about our educational programs and services
• Processing your enrollment and managing your participation in courses
• Sending you program materials, schedules, and important updates
• Improving our website functionality and user experience
• Analyzing trends to better understand what our audience needs
• Complying with legal obligations like tax reporting and record-keeping
• Protecting against fraud and maintaining platform security

We base our data processing on several legal grounds under GDPR:

• Contractual necessity: We need your information to deliver the educational services you signed up for
• Legitimate interests: Processing helps us improve our services and communicate effectively
• Legal compliance: Some data processing is required by Spanish and EU law
• Consent: For marketing communications, we'll ask for your explicit permission

Sharing Your Information

We don't sell your personal data. Period. But we do share information with certain parties when necessary:

Service Providers We Work With

• Payment processors who handle secure transaction processing
• Email service providers for course communications and newsletters
• Cloud storage providers where we host course materials
• Analytics platforms that help us understand website usage
• Customer support tools for managing inquiries efficiently

All these providers are carefully selected and contractually required to protect your data. They can only use your information for the specific services they provide to us.

Legal Requirements

Sometimes we're legally obligated to share information – like responding to court orders, complying with tax regulations, or cooperating with law enforcement when required by Spanish law. We'll always verify the legitimacy of such requests before disclosing anything.

Your Rights Under GDPR

Spanish and EU law gives you strong rights over your personal data. Here's what you can do:

How to Exercise These Rights

Send us an email at help@rylex.com with your request. We'll need to verify your identity before processing any requests – usually by confirming details only you would know. We aim to respond within one month, though complex requests might take a bit longer.

There's no charge for most requests, but we might ask for a reasonable fee if your request is clearly unfounded or excessive.

How Long We Keep Your Data

We don't hold onto information longer than necessary. Different types of data have different retention periods:

• Contact inquiries: Up to 2 years if you don't enroll in a program
• Student records: 7 years after course completion for educational and legal compliance purposes
• Financial records: 10 years to comply with Spanish tax law requirements
• Marketing consent: Until you withdraw consent or 3 years of inactivity
• Website analytics: Aggregated data retained for 26 months

After these periods, we securely delete or anonymize your information so it can't be traced back to you.

Security Measures

Protecting your data is something we take seriously. We've implemented multiple layers of security:

• Industry-standard encryption for data transmission and storage
• Secure, regularly updated servers with restricted access controls
• Staff training on data protection and confidentiality requirements
• Regular security audits and vulnerability assessments
• Secure backup systems to prevent data loss
• Incident response procedures in case something goes wrong

No system is completely foolproof, but we do everything reasonably possible to safeguard your information. If we ever experience a data breach that affects you, we'll notify you and the Spanish Data Protection Agency within 72 hours as required by law.

International Data Transfers

We primarily store and process data within the European Economic Area. However, some of our service providers operate servers in other countries.

When data leaves the EEA, we ensure it's protected through approved transfer mechanisms like Standard Contractual Clauses or working with providers certified under appropriate frameworks. Your data always maintains the same level of protection regardless of where it's processed.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. They help the site function properly and give us insights into how people use it.

Types of Cookies We Use

• Essential cookies: Necessary for basic site functionality like remembering your login
• Analytics cookies: Help us understand visitor patterns and improve the experience
• Preference cookies: Remember your settings and choices

You can control cookie preferences through your browser settings, though disabling certain cookies might affect site functionality. We don't use advertising cookies or share data with ad networks.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent or guardian who believes we've accidentally collected data about a minor, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the current version took effect. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Your Right to Complain

If you're not satisfied with how we've handled your data or responded to your rights requests, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

You can reach them at:

• Website: www.aepd.es
• Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
• Phone: +34 901 100 099

That said, we'd appreciate the chance to address your concerns directly first. Often we can resolve issues more quickly than the formal complaint process.